Privacy Policy

Effective Date: 10th June 2023

This privacy policy describes how NUPPI TECH LTD ("we," "our," or "the Company") collects, uses, shares, stores, discloses, and protects the personal information we collect through our websites (, and, our chatbot NuppiBot, our social media channels, related products, and other services.

By accessing and using our services, you agree to this Privacy Policy.

1. Contact Information

Address: 7 Jenkins Way, Staplehurst, Tonbridge, England, TN12 0GE.

Registered company in England and Wales. Registration number 14856422.

2. Information We Collect

2.1 Information You Provide Directly:

We collect the information you provide directly when you use our services. This may include:

- When you create an account on NuppiBot, we collect your full name and email address.
- When you use NuppiBot, we receive the information you choose to share, such as messages, files, voice notes, location, images, surveys, contacts, etc.
- When you send us an email or complete the contact form on our websites, we collect your full name, email address, and message.
- When you send us messages through social media, we collect personal information you choose to provide, such as your contact details. In addition, the companies hosting our social media pages may provide us with aggregated information and analytics about our social media activity.

NuppiBot is a chatbot service provided and operated by NUPPI TECH LTD. This service is based on the use of application programming interfaces (APIs) from Meta WhatsApp Business ("WhatsApp") and OpenAI OpCo, LLC ("OpenAI"). Through these APIs, NuppiBot facilitates communication between WhatsApp users and the artificial intelligence capabilities of OpenAI. In simpler terms, when a user sends a message to NuppiBot via WhatsApp, this message is transmitted to OpenAI, and then the response generated by OpenAI is sent back to the user via WhatsApp.

Please note that NUPPI TECH LTD has no control over where or how messages are processed or stored in WhatsApp and OpenAI. By using NuppiBot, you acknowledge and accept this limitation.

Before using NuppiBot, it is necessary for you to have read and previously accepted the privacy policies of WhatsApp and OpenAI. These policies govern the processing and storage of messages in WhatsApp and the use of OpenAI technology. By using NuppiBot, you confirm that you have read and accepted these policies.

Please note that the use of NuppiBot is prohibited in territories where WhatsApp and/or OpenAI are prohibited.

2.2 Automatically Received Personal Information:

When you use our services, we collect information about the features and usage of our services, including:

NuppiBot will automatically collect your phone number, the identifier provided by WhatsApp to identify each message (WhatsApp Message ID), the date and time of each message, your message, and the response from OpenAI.

We also use cookies and web beacons to gather information about our visitors, including preferences and pages visited. These tools allow us to personalise content and improve the user experience on our websites. By using our sites, you agree to the use of cookies and web beacons according to our Privacy Policy. You can adjust your browser settings to manage or disable these tools if desired.

Additionally, we use cookies and web beacons to collect technical information about your device, IP address, browser type, approximate location, and browsing activity. This helps us improve our services.

3. Use of Information

We use the collected information for the following purposes:

- Providing, managing, maintaining, and analysing the NuppiBot service.
- Improving the NuppiBot service and conducting research.
- Personalising content and communicating with you.
- Conducting email and WhatsApp marketing activities.
- Developing new programmes and services.
- Providing support to users.
- Preventing fraud, criminal activities, or misuse of NuppiBot, and ensuring the security of our information technology systems, architecture, and networks.
- Complying with our legal obligations and legal processes.

We may also anonymise or de-identify your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without prior notice. Additionally, in some cases, we may share aggregated and general information about our users without disclosing personal data. This information will be kept anonymous, and re-identification will not be sought.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

- Your consent. You are able to remove your consent at any time. You can do this by contacting us via email at
- We have a contractual obligation.
- We have a legal obligation.
- We have a legitimate interest

4. Sharing Personal Information

We do not share or disclose your personal information with third parties except in the following circumstances:

- When necessary to provide you with our services and fulfil the needs of our business operation.
- With prior consent.
- When required by law or in response to a valid request from a government authority.
- To protect our rights, safety, or property, as well as those of our users and the general public.

5. Security and Data Retention

We have implemented both online and offline security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or unauthorized destruction. However, you should be aware that no transmission over the Internet or email is completely secure or error-free. If you choose to send us information through NuppiBot, social media, the contact form on our websites, or email, you should exercise special caution in what you share.

We are not responsible if anyone manages to bypass any privacy settings or security measures on third-party services or websites.

We will retain your personal information only for as long as necessary to provide you with our services or for other legitimate purposes, such as resolving disputes, ensuring security, or complying with our legal obligations. The retention period for personal information may vary depending on various factors such as the quantity, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any applicable legal requirements.

We would like to highlight that the communication between WhatsApp, NuppiBot, and OpenAI is done through secure communication protocols. Our cloud service provider encrypts our database, backups, and logs, and additionally, all your messages stored in our database are encrypted by NuppiBot. This means that special security measures have been implemented to protect the confidentiality of your data and messages. We take privacy and information security very seriously, and the use of encryption is one of the ways we ensure the protection of your data.

6. Your GDPR Data Protection Rights

Depending on your location, you may have certain legal rights regarding your personal information. Below are some of the rights you may have:

- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. To make a request, please contact us at the email address

7. International Data Transfers

By using our services, your personal information may be transferred and processed in countries outside the European Economic Area (EEA), including the United States and other countries that may not have data protection laws equivalent to those in your jurisdiction.

8. Links to Other Websites

Messages exchanged through NuppiBot may include links to other websites that are outside the control of NUPPI TECH LTD. These third-party websites have their own privacy policies and terms of service that govern the information you share with them. It is important to note that by providing these links, we are not endorsing or reviewing the content of these sites. We recommend that you directly contact third-party websites for more information about their practices and privacy policies.

9. Information for Individuals under 18

Our services are exclusive to individuals over 18 years of age. We care about protecting minors while they use the internet. We encourage parents and guardians to supervise and guide their children's online activity and to participate and be present during their use.

If you believe that your child under the age of 18 has provided any type of information to our services, we strongly recommend that you contact us immediately via email at We are committed to taking all necessary steps to promptly remove such information from our records.

10. Other Countries

If you are not a resident of the European Union or the United Kingdom, by using our services, you agree that your personal information may be transferred and processed in countries outside your jurisdiction. We will strive to protect your personal information and comply with applicable data protection laws to the extent possible.

11. Privacy Policy Updates

We may modify or update this Privacy Policy at any time. When we do, we will send you a notice of the Privacy Policy changes, as appropriate, and update the "Effective Date" at the top of this Privacy Policy. Please review our Privacy Policy from time to time.

By continuing to use our services or providing us with personal information after we have published an updated version of the Privacy Policy or notified you in any other way, you will be accepting the updated Privacy Policy. If you do not agree to the terms of the updated Privacy Policy, we recommend that you do not use our services or provide us with your personal information.

12. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or the protection of your personal information, you can contact us via email at